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Ford Pro Telematics Software Now ISO 27001 Certified with Top Data Security Certification
For 40 years, Ford® has led the way with trucks and vans that America’s commercial fleets rely on.1With versatile Transit® vans and the nation’s best-selling pickup trucks for 48 years,2Ford has delivered the power of choice for business and government customers from coast to coast.
Today, the power of choice extends beyond bed lengths, payloads and powertrains, with commercial operators increasingly turning to connected vehicle data when making decisions for their fleets.
Since its launch, Ford Pro™, the commercial division within Ford Motor Company, has transformed how business and government fleet operators use this data — evolving from telematics to a comprehensive intelligence platform to meet the changing needs of fleets, emphasizing innovation and user-centric design.
The Evolution from Telematics to Ford Pro Intelligence
Here’s a look at how Ford Pro has grown its telematics-powered solutions over the past five years, helping customers maximize efficiency and reduce total cost of ownership.
2018: Ford Commits to Embedded Modems
In March 2018, Ford committed to adding modems to all Ford vehicles as a key step to improving the ownership experience over time. Embedded modems became standard on Ford commercial vehicles starting in 2020. Activating these modems is essential to accessing telematics features and realizing their benefits.
2020: Launch of Ford Telematics3
By 2020, IoT (Internet of Things) technologies had become ever-present for consumers and businesses alike, growing from just over three billion smart devices in 2014 to more than 20 billion by 2020.4 Connected vehicles were no exception, with IoT-enabled vehicle data, analytics, and insights in high demand from commercial vehicle customers.
In June 2020, Ford Telematics was launched to not only meet this demand for data, but also help business and government customers supercharge their fleet decision-making abilities. Key features of Ford Telematics at launch included:
- GPS Tracking and Geofencing, allowing managers to monitor vehicle locations and define geographic boundaries.
- Vehicle Health Alerts, providing real-time notifications to plan maintenance and help reduce downtime.
- Driver Behavior Analysis, offering insights into driving patterns to help improve driving and efficiency.
- Fuel Management, enabling monitoring of fuel consumption to help identify potential savings.
- Ford Telematics Drive mobile app,5 empowering drivers to conduct daily vehicle checks and report issues digitally.
2021: Introduction of Ford Pro™ Charging and E-Telematics
As more business and government customers looked toward electrifying their fleets, Ford Pro Charging was launched to support the transition to electric trucks and vans — with E-Telematics6 now making the power of data available across all types of powertrains. E-Telematics was designed to work seamlessly with connected EV chargers, providing commercial customers with enhanced EV support and operational insights. Key features of E-Telematics at launch included:
- Battery Range Monitoring, allowing managers to track EV battery levels in real time.
- Charger Location Assistance, helping identify nearby charging stations to ensure efficient route planning.
- Energy Consumption Insights, offering data on energy usage to optimize operational costs.
2022: Ford Pro Intelligence and Expanded Telematics Capabilities
Ford Pro introduced Ford Pro Intelligence, a vertically integrated, cloud-based platform powering a suite of digital solutions for all commercial customers, regardless of size or vocation. Meanwhile, Ford Pro continued to enhance its telematics solutions by integrating even more advanced features:
- Stolen Vehicle Recovery, which can assist in recovering stolen assets, demonstrating its value in asset protection.
- Enhanced Driver Behavior Insights, providing deeper analytics to help improve driver training and safety protocols.
- Comprehensive Fleet Monitoring, offering a unified dashboard for electric, hybrid and internal combustion engine vehicles, streamlining mixed-fleet management.
2023: Ford Pro E-Telematics Gets Updated
To further support commercial adoption of electric trucks and vans, Ford Pro further enhanced its E-Telematics software. The updated E-Telematics subscription provided business and government customers with not only advanced solutions, but also ever-increasing integration with connected chargers and their data — at home, at workplaces and in vehicle depots. Enhanced features included:
- Advanced Fleet Management Tools, providing detailed analytics on vehicle performance and energy usage.
- Predictive Maintenance Scheduling, utilizing data to anticipate maintenance needs and potentially reduce unexpected downtime — whether at one of 700+ Ford Commercial Vehicle Centers, at a new Ford Pro Elite Commercial Service Center or through Ford Pro Mobile Service, the largest mobile service fleet among full-line U.S. automakers.10
- Growing Integration with Charging Infrastructure, ensuring seamless coordination between vehicles and charging stations, including Ford Pro’s depot and home charging solutions.
2024: Continued Innovation and Integration
As commercial customers’ use of data grew increasingly sophisticated, Ford Pro committed to even further advancing its telematics solutions with new data-driven offerings including:
- Video Telematics with Dashcam,11 combining Ford Pro Telematics’ data and preventive tools with video from cloud-connected, dual-camera Lytx® dashcams.
- FORDLiive™, a next-generation customer support platform launched to U.S. commercial Ford dealerships and Ford Pro Elite Service Centers, combining data, digital tools and live support agents to help improve uptime for connected commercial vehicle fleets.
- E-Switch Assist, a new complimentary tool that helps businesses determine when, where and how electric vans and trucks can work best for them; E-Switch Assist analyzes a business’ connected vehicle data to evaluate if their current gas-powered Transit® vans and F-150® pickups are suitable for transitioning to E-Transit™ electric vans and F-150® Lightning® electric trucks.
2025: New Era of Fleet Intelligence
Today, commercial customers expect their data to be smart and secure, creating savings and being safeguarded.
That’s why Ford Pro earned the ISO 27001 certification — the most-recognized international standard for managing information security. This reflects the importance that Ford Pro puts on data privacy, including the more than one billion datapoints monitored and analyzed each day by Ford Pro Intelligence.12
And that data today is smarter than ever when it comes to driver behavior and fleet performance.
From Data Insights to Customer Business Outcomes
Telematics plays a significant role in shaping the future of fleet operations across many industries including last-mile delivery, construction, utilities, forestry, mining, and services. Ford Pro customers utilizing Ford Pro Intelligence solutions have supported this evolution by leveraging telematics data to address their own distinct business needs.
Dane County Sheriff’s Office in Wisconsin activated Ford Pro Telematics subscriptions in more than 120 police vehicles, Ford and non-Ford alike, to help reduce the chances that an officer might be stranded, injured and alone until backup could arrive, noting “the crash notifications really do have the potential to help us save a life.”
Southern Company, one of the nation’s largest electric utilities, is collaborating with Ford Pro on a pilot program involving more than 200 F-150 Lightning pickups and Ford Pro Charging software to optimize the energy provider’s depot charging practices, including electricity use and costs; maximize vehicle uptime; and minimize total cost of ownership.
Commercial customers also expect to adapt their vehicles to the job. Ford Pro introduced the Vehicle Integration System 2.0, a hardware interface providing upfitters with access to vehicle data, digitally connecting the upfit. Vehicle Integration System 2.0 leverages more than 130 vehicle sensors and signals, helping improve the customer experience and upfitter efficiency.
To learn more about maximizing uptime and simplifying fleet operations, visit Ford Pro Intelligence.
1Based on S&P Global Mobility CY1985-2024 US TIPNet Registrations excluding registrations to individuals. TIP Registrations prior to 2010 do not include all GVW 1 and 2 vehicles.
2Based on 1977-2024 CY industry-reported total sales.
3Available on vehicles with embedded modem or equipped with approved plug-in device (PID). May require modem activation. Ford Telematics and Ford Data Services require a purchased subscription. Terms and conditions apply. Telematics service and features, and access to vehicle data, depend on subscription and compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
4Internet of Things (IoT) units installed base by category, 2014-2020, Statista, 1/14/21, https://www.statista.com/statistics/370350/internet-of-things-installed-base-by-category/
5Ford Telematics Drive App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks may limit the functionality and use of app.
6Eligible (2022 and 2023 MY) vehicles receive a complimentary three-year trial of Ford Pro™ E-Telematics services,and eligible (2024 and 2025 MY) vehicles receive a one-year trial that begins on the new vehicle warranty start date. Requires modem activation. Terms and conditions apply. Telematics service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Annual service contract is required for E-Telematics service after trial. Call 1-833-811-3673 or go to fordpro.com to activate E-Telematics service.
7Based on enrolled E-Transit™ van, F-150 Lightning® pickup, Mustang Mach-E® SUV data within Ford Pro™ E-Telematics from April 2022 through January 2025 in the U.S. and Canada.
8Based on enrolled E-Transit™ van, F-150 Lightning® pickup, Mustang Mach-E® SUV data within Ford Pro™ E-Telematics from February 2023 through January 2025 in Europe.
9Based on enrolled E-Transit™ van, F-150 Lightning® pickup, Mustang Mach-E® SUV data within Ford Pro™ E-Telematics combining gas and diesel CO2 emissions from U.S., Canada, and Europe.
10Based on U.S. 2024 Q4 YTD data. Ford Mobile Service is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges.
11Ford Pro Telematics/E-Telematics: Available on vehicles with embedded modem or equipped with approved Plug-In Device (PID). May require modem activation. Ford Pro Telematics, Ford Pro Data Services and Ford Pro Telematics with Dashcam each require a purchase and/or additional subscription. Terms and Conditions apply. Telematics service and features, and access to vehicle data, depend on subscription and compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. For E-Telematics, eligible vehicles (2022 and 2023 MY) receive a complimentary 3-year trial of E-Telematics and 2025 services, and eligible vehicles (2024 and 2025 MY) receive a 1-year trial that begins on the New Vehicle Warranty start date. Annual service contract is required for E-Telematics service after trial. Call 1(833) 811-3673 or go to fordpro.com to activate E-Telematics service.
12As of March 2024.
13Based on Ford Pro Telematics data June 1, 2024-Feb. 12, 2025. 25% lower average speeding over the limit events per trip, with the Speeding Over Threshold setting enabled.
14Based on Ford Pro Telematics data June 1, 2024-Feb. 12, 2025. 16% lower harsh braking and 11% lower rapid acceleration with the Hard Braking and Hard Acceleration settings enabled.
15Based on Ford Pro Telematics data June 1, 2024-Feb. 12, 2025. 73% lower average instances of unbuckled driver seatbelts while driving per trip, with the Driver Seatbelt Violation setting enabled.
16Based on Ford Pro Telematics data June 1, 2024-Feb. 12, 2025. 52% lower average excessive idle minutes per trip, with the Excessive Idle setting enabled.
