For Roger Medrano, founder and director of Quest Transportation, providing exceptional client service is more than just good business — it’s a mission that hits close to home.  

Inspired by his experience supporting people with disabilities, including a sister with Down syndrome, Medrano founded Quest in 2018 to offer reliable and compassionate transportation services for people with disabilities across a wide swath of communities running east of Los Angeles and Orange County in California.  

According to the U.S. Census Bureau, more than 4 million Californians have a disability.¹ Many of them must contend with long distances and logistical hurdles to receive necessary care, access employment opportunities, and attend day programs that significantly improve their quality of life.

Half of Quest’s vehicles are modified to meet ADA accessibility guidelines, offering a comfortable and convenient travel experience for all passengers. The Transit van’s spacious design and adaptability make it an ideal platform for accessibility upfits, including power assist seats, wheelchair lifts, and wheelchair restraint systems.  

According to Medrano, some of Quest’s clients must travel up to 60 miles one way to reach these important destinations. It’s no wonder Quest covers up to 250 miles per day per vehicle across the region. With 22 employees and a fleet of 27 vehicles, including Ford Transit® Passenger Vans in various configurations and a Ford E-350 cutaway with mobility van upfits, reliability is paramount. 

“I’m loyal to the Ford brand, as I’ve tried others that haven’t held up as well,” Medrano said. “I still have my first van that I bought for the business in 2018 — a Ford Transit® 150 — now with around 220,000 miles on it. It’s running great.” 

Medrano knows that providing excellent client service requires keeping vehicles running smoothly. He ensures every vehicle in the fleet gets routine maintenance at 3,000 miles, including services like tire rotations and oil changes. Given the heavy use of Quest Transportation’s vehicles, this translates into maintenance appointments occurring every three to four weeks for each vehicle. 

Previously, Medrano would arrange for vehicles to be brought to the dealership for these services. Each service event took around three hours. Now, with Ford Pro Mobile Service,² fleet maintenance comes directly to drivers at their homes. 

Ford Pro Mobile Service helps maximize efficiencies when it comes to routine maintenance and repairs. It services all makes and models — a huge plus for a mixed fleet like Quest’s. All Ford Service customers can take advantage of Ford Pro Mobile Service appointments from participating dealers, including retail, fleet, commercial, and government customers.

Medrano just calls up his local Ford Dealer, Gosch Ford Temecula, a Commercial Vehicle Center. With over 700 centers across America, Ford Pro Commercial Vehicle Centers are dedicated to serving commercial customers by providing specialized tools and services to minimize downtime and ensure fleet vehicles are back on the road as quickly as possible. Gosch sends out a Ford Pro Mobile Service unit within a couple of days, and what once took three hours at the dealership now averages just 60–75 minutes per vehicle at the driver’s home, saving time and helping stay on schedule to minimize disruption to clients’ routines. 

“It makes my life a lot easier,” Medrano said. “It’s a very convenient service.” 

¹“People with Disabilities.” California Department of Housing and Community Development. https://www.hcd.ca.gov/policy-and-research/intersectional-policy-work/people-disabilities 
²Ford Mobile Service is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges.