Workshops on Wheels. Here’s How Mobile Service Vans Deliver Uptime

Almost 500 Ford Pro Mobile Service vans will be able to perform more than 70 per cent of servicing, maintenance and repair actions for customers' vehicles.

Owen Gregory

08.12.25

Workshops on Wheels. Here’s How Mobile Service Vans Deliver Uptime

Remember life before the Internet made it so easy to access products and services?

Need groceries? That’s a trip to the supermarket.

Want to listen to the latest music at a time to suit you? Off you go to the music store.

Fancy trying on some new clothes? That’ll need a whole afternoon in the department store.

Of course, many of us still get a lot of fun and satisfaction out of doing those things for real, but there’s no denying that when you’re pushed for time, there’s a huge benefit to having the service come to you.

Just ask the fleet managers for businesses like Lloyds British in the UK, or Malcop in Spain, who have been using Ford Pro Mobile Service to keep their commercial vehicles in great shape and earning money.

Running a fleet of tens, hundreds, maybe even thousands of vehicles is a demanding, time-consuming and complicated job. Ensuring that each vehicle gets its servicing and maintenance needs met as efficiently as possible is an important part of the role.

Since 2019, Ford Pro Mobile Service has been bringing Ford workshops to our customers’ doorsteps.

“The real productivity boost comes for operators of larger depot-based fleets, and in combination with our FORDLiive uptime accelerator.”

Owen Gregory, director, Ford Pro Service, Europe

Now we’re rolling out the service to another four markets in Europe – Belgium, the Netherlands, Poland and Portugal – joining Austria, France, Germany, Italy, Norway, Spain, Switzerland, Turkey and the UK.

That means almost 500 Mobile Service vans operating in 13 markets – each able to perform more than 70 per cent of servicing, maintenance and repair actions on our electric, hybrid, diesel and petrol commercial vehicles.

In fact, in the UK, where Mobile Service was first introduced in 2016, one-in-four Commercial Vehicle servicing, maintenance and repair actions was performed remotely in 2025.

Operators of mixed manufacturer fleets can also benefit, because our technicians can service all vehicle makes.

My Journey as a Female Mobile Service Technician

But the real productivity boost comes for operators of larger depot-based fleets, and in combination with our FORDLiive uptime accelerator.

Using data from connected Ford vehicles, we can not only efficiently schedule routine maintenance for minimal disruption to a customer’s fleet; we can also spot developing issues and prevent them from escalating into a downtime headache.

Our Mobile Service technicians use Predictive Repair Intelligence to determine exactly the parts needed for each job and collect them on the way to the customer’s depot.

Once there, we can service multiple vehicles during a single visit. That’s multiple vehicles that don’t need to make a trip to and from a workshop, and multiple drivers who can be doing something that earns money, rather than costing it.

Mobile Service also frees up appointments for those jobs that do need to be done at a workshop. It’s win-win.

Customers using Mobile Service across the existing nine markets have reported satisfaction scores that are up to 20 percentage points higher than customers relying on static workshop servicing alone.